Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aqua-bend.com. Please note that returns will need to be sent to the following address: Starše 63, 2205 Starše, Slovenia

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aqua-bend.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including perishable goods, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

All Aqua-Bend products are manufactured to order using 3D printing technology. Because each item is custom-produced specifically for you, we cannot accept returns once production has begun, unless the item arrives damaged or defective. If you have questions or concerns about your specific item before placing an order, please get in touch before purchasing.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification — provided the item has not yet entered production. Once production of your made-to-order item has begun, the right of withdrawal may not apply under Article 16(c) of the EU Consumer Rights Directive, which exempts goods made to the consumer's specifications. As above, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at info@aqua-bend.com.