Privacy policy

Last updated: August 13, 2026

Aqua-Bend operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aqua-Bend is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card details, transaction details, and payment confirmation, processed on our behalf by Shopify and our payment processor.
  • Account information, if you create an account, including your username, password, and preferences.
  • Transaction information, including items you view, add to cart, purchase, return, or exchange, and your order history.
  • Communications, including information you provide when you contact us, for example by email.
  • Device and usage information, including your IP address, browser type, and how you interact with the Services, collected automatically through cookies and similar technologies.

How We Collect Personal Information

We collect personal information directly from you (for example, at checkout or when you contact us), automatically through your use of the Services (for example, through cookies), and from our service providers, including Shopify and our payment and shipping partners.

How We Use Your Personal Information

  • To provide the Services. To process your orders, payments, and shipments, manage your account, and respond to your enquiries.
  • To improve the Services. To understand how customers use our store so we can improve our products and website.
  • To communicate with you. To send you order confirmations and shipping updates, and, where you have consented, marketing communications about Aqua-Bend products.
  • For security and fraud prevention. To protect the Services, our customers, and ourselves from fraudulent or unauthorized activity.
  • To comply with the law. Where required by applicable tax, accounting, or other legal obligations.

How We Share Your Personal Information

We share personal information with third parties who help us operate our business, including:

  • Shopify, which hosts our store and processes data on our behalf to provide the Services;
  • Payment processors, to securely process your payment;
  • Shipping carriers, to deliver your order;
  • Service providers who assist with tasks such as email delivery, analytics, or customer support.

We do not sell your personal information. We may also disclose personal information if required to do so by law, or in connection with a business transaction such as a merger or sale of assets.

Your Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your personal information;
  • Request a copy of your personal information in a portable format;
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with your local data protection authority — in Slovenia, this is the Information Commissioner of the Republic of Slovenia.

Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

International Transfers

Because our Services are hosted by Shopify, your personal information may be transferred to, stored, and processed in countries other than the one in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Children's Data

The Services are not directed at children, and we do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Relationship with Shopify

Our Services are hosted by Shopify Inc., which collects and processes information about your use of the Services in order to provide and improve them for us. You can learn more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the updated policy on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us at info@aqua-bend.com or at Aqua-Bend, Starše 63, 2205 Starše, Slovenia.